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FAQ

Questions and answers

Straightforward answers, no jargon, no pressure.

What is PixNutri?

PixNutri is a mobile app that uses your camera to scan meals and packaged foods, then estimates nutrition (calories, protein, carbs, fat, fiber and sugar) that you can review and edit, in your language.

How accurate is scanning?

PixNutri gives AI estimates. Accuracy can vary based on lighting, angle, portion size and hidden ingredients such as oil or sauces, so you can review and edit every value. For medical nutrition therapy or clinical conditions, always consult a qualified professional.

Which languages are supported?

The app supports 17 languages so you can read results in the language that feels most natural.

Is PixNutri free?

Yes. You get 2 AI food scans every day for free, and you can watch a short ad to unlock one more scan. Pro removes all limits and ads.

What is Pro?

Pro gives you unlimited AI scans, no ads, personal AI meal plans, monthly reports and AI insights, and unlimited history with cloud backup. It costs $9.99/month or $39.99/year. New subscribers get the first month of the monthly plan at a reduced price.

Can I try PixNutri for free?

Yes. Everyone gets 2 free AI scans every day, and new subscribers get their first month of the monthly Pro plan at a reduced price.

Does PixNutri work for packaged foods?

Yes. Scan the barcode of packaged food (powered by Open Food Facts) or take a photo of any meal you cook or order.

Will PixNutri tell me what to eat?

PixNutri helps you understand what is in front of you and can create AI meal plans with Pro. It is not a substitute for personalized medical advice.

Can I track progress over time?

Yes. Set a daily calorie goal from a short quiz and follow weekly and monthly reports with your macro balance and top foods.

Is my data safe?

We take privacy seriously. Read our Privacy Policy for details about what we collect and how we use it.

Where can I download PixNutri?

Visit our Download page for App Store and Google Play links (availability may vary by region).

Who can I contact for help?

Email ​ or visit our Contact page.

Does PixNutri offer refunds on Pro?

Yes, within 30 days of purchase. On iPhone, refunds are issued by Apple through reportaproblem.apple.com (we will help you with the steps). On Android, we refund you directly through Google Play. See our Refund Policy.

How long do refunds take?

Google Play refunds are issued by us within 3 to 5 business days. App Store refunds are decided by Apple, usually within 48 hours. Your bank may need a few more days to show the money.

Does PixNutri work without internet?

Yes, for taking photos. If you are offline, your photo is saved on your phone (up to 20) and analyzed automatically as soon as you are back online. The AI analysis itself needs a connection.

Can I track vitamins, supplements and fasting?

Yes. Each scan estimates vitamin C, vitamin D, B12, iron, calcium, potassium and magnesium, shown against the FDA Daily Values. You can also track up to 12 supplements with daily reminders and run a fasting timer with a 13, 16, 18 or 20 hour goal. All of this is general guidance, not medical advice.

How do I get extra free scans by inviting friends?

Share your invite code from the app. When your friend installs PixNutri and logs their first meal, you both get 7 extra scans.

Can I export my data?

Yes. In Settings you can export your meals, weight and water as CSV files, or everything as a JSON file.

Support

Have questions? Reach out to us at ​

We're here to help you get the most out of PixNutri.